You are here: Home » Question & Answers » Health Care Products  
Health Care Products


Cooling Sheet


Q: From what age can I start using Cooling Sheets?

Cooling Sheets can be used for newborn infants.


Q: Is it OK to put a Cooling Sheet over a lump on my baby’s skin?

We do not recommend using Cooling Sheets to cover lumps, as they may indicate an injury to the skin.


Q: When my baby has a fever, should I place Cooling Sheets under his armpits or between his legs?

Cooling Sheets may be difficult to remove from tightly closed areas such as the armpits or between the legs, and so should not be placed there.


Q: My baby licked a Cooling Sheet. Is it OK?

If your baby only licked a Cooling Sheet, then there is no problem. We use a bitter-flavored component in the sheets to prevent babies from swallowing them, and so it might leave your baby with a bad taste in his mouth. You should give him a sweet drink to get rid of the taste.


Nose Cleaner


Q: Should I use the Nose Cleaner or the Nose Cleaner Tube Type for a newborn baby?

Either. Both models can be used for a newborn. A newborn baby’s nasal mucous membranes are extremely delicate, and so excessive suction might cause pain. Follow the instructions on the package, and pay close attention to your baby when using the syringes.


Q: How do I sterilize the Nose Cleaner and the Nose Cleaner Tube Type?

Please refer to the instructions on how to sterilize each part. Parts that cannot be sterilized should be washed.


Q: When I tried using the Nose Cleaner Tube Type, mucus flowed back into my baby’s mouth.

Mucous may flow back into the tube of the Nose Cleaner Tube Type, depending on the orientation of the syringe and the strength of suction. When using the syringe, you should hold your baby horizontally. Make sure that the nozzle cap is fitted tightly, and that the connection between the tube and the nozzle cap and the tip of the nozzle are facing up, as shown on the product package. It is sometimes the case that if the mucous is thick and claggy, it will not drop into the bottle but will be pulled back into the tube by suction from the air vent. If this happens, just apply gentle suction and it should stop.


Q: My baby has a stuffy nose and appears to be uncomfortable. What should I do when my baby has a slight cold?

A blocked nose is very uncomfortable for a baby, because it makes it difficult to drink. PIGEON has two products for clearing your baby’s nose: the Nose Cleaner, which has a spoit, and the Nose Cleaner Tube Type, which you use by sucking on it. We recommend having one of the syringes on hand when it’s required. If your child’s nose is solidly blocked, use a hot towel to warm his nose. This softens the mucous so it will be easier to draw out. If the room is very dry, try to increase the moisture level to 50-70%, for example by drying a wet towel in the room.


Q: My baby’s nose is completely blocked, and I don’t think I can clear it using a Nose Cleaner or a Nose Cleaner Tube Type. What should I do?

PIGEON’s syringes work most effectively in removing mucous from your baby’s nose when it is not solid. If it is solid, don’t try to use a syringe. First use a hot towel to warm your baby’s nose. This will soften the mucous, making it easier to remove using a syringe.




Q: The indicator on the LCD screen of the Digital Thermometer for baby tells me that the battery is dead. Can I replace the battery?

To prevent babies from accidentally swallowing the button battery that is used in the Digital Thermometer for baby, we have designed it so that it is not possible to replace the battery. When the battery runs out you will have to purchase a new Digital Thermometer for baby, but the unit should last for around five years if used for 10 minutes a day.

Q: What is the Ear Thermometer?

Temperature measurements are normally taken under the armpit or orally. Temperature differs according to the place where it is taken. Because the armpit can be tightly closed, the temperature here is close to the core temperature, but it takes about 10 minutes to measure it. Taking the temperature under the tongue requires the mouth to be closed, not an easy thing for a baby who finds it difficult to stay still. Our Ear Thermometer uses an infrared sensor to measure the temperature of the eardrum and the area around it, and requires just one second to get a reading. The interior of the ear is not significantly affected by the external ambient temperature, and is close to the hypothalamic area, the area of the core temperature. It therefore reflects the core temperature. Measuring the temperature of the eardrum enables a more accurate measurement of body temperature.


Q: Tell me how the Ear Thermometer works.

The Ear Thermometer uses an infrared sensor to detect the amount of infrared radiation produced by the eardrum and the area around the eardrum. The temperature inside the ear differs from the temperature under the armpit; in some people it is higher, in others lower. When your baby is well, you should determine his or her average inner ear temperature by taking his temperature several times using the Ear Thermometer. Temperatures of ears differ on each side, so you will have to decide on a specific ear to use for temperature measurements. To ensure accurate measurements, it is important to point the probe towards the center of your baby’s head, and gently push it in as far as possible without causing pain. If the probe cover is scratched or dirty, or if ear wax or oil from your hands is adhering to it, the infrared sensor will be obstructed, and you will get a reading that is lower than the actual temperature. To prevent this, clean your baby’s ears before measuring his or her temperature, and wipe the probe cover with a cloth dampened with water or rubbing alcohol. If the probe cover is very dirty or damaged, replace it with a new cover before taking your baby’s temperature.


Q: Does the temperature measured by the Ear Thermometer differ from the temperature measured by an armpit thermometer?

Temperature measurements differ depending on the time of the day they are taken, surrounding conditions such as the ambient temperature, and the condition of the body, for example whether or not your baby has just eaten, whether or not your baby has been active, etc. Even when taken under the same conditions, temperatures will differ depending on the area of the body where they are taken. The temperature inside the ear is not significantly affected by the ambient temperature. Measurements taken here are more accurate than measurements taken under the armpit, and so may differ from the latter. You should take your child’s temperature with the Ear Thermometer several times when he or she is healthy in order to find his or her average inner ear temperature.


Q: What is the correct way to use the Digital Thermometer for baby?

  • The Digital Thermometer for baby is an electronic thermometer especially designed for babies. It can predict a baby’s temperature in approximately 44 seconds, using a microcomputer programmed with data on temperature increases in babies.
  • You can go from the measured temperature to the predicted temperature with the flick of a switch.
  • If you forget to turn the Digital Thermometer for baby off, it will switch off automatically after about 60 minutes.


Q: Until what age can I use the Digital Thermometer for Baby?

The Digital Thermometer for baby is designed to fit snugly in a baby’s armpit, and is able to make rapid predictions of temperature. It can be used in both prediction and measurement modes. The microcomputer of Digital Thermometer for baby is input with temperature increase curves for infants from 0-3 years of age, and can therefore predict a child’s temperature in an average of 44 seconds, rather than the 10 minutes normally required for measurements. The Digital Thermometer for baby is only programmed with the temperature increase curves of infants up to three years of age, and so we do not recommend using the prediction mode for children above that age. In manual measurement mode, the Digital Thermometer for Baby can be used to measure the temperature of children over the age of three if fitted snugly into the center of the child’s armpit.


Q: What precautions should I take when using a Hot Water Bottle? What are the safety considerations?

PIGEON’s soft, warm plastic hot water bottle is a product designed to help your baby sleep more soundly in winter. The following points are important for the safe use of the hot water bottle:

  • Be careful with hot water! The hot water bottle uses boiling water, so be careful of burns. Pay particular attention if there are small children close by. Be sure to remove the cover before pouring water into the hot water bottle.
  • Keep the bottle 30 cm away from your baby’s body! The temperature of the surface of the hot water bottle is around 60℃. If your baby’s feet touch it briefly there is no problem, but prolonged contact (1-2 hours) might result in serious low temperature burns. Always keep the hot water bottle at least 30 cm away from your baby’s body.
  • Replace the bottle after three winters. Boiling water is frequently poured into the hot water bottle. It is manufactured from tough plastic, but to ensure safety, the bottle should be replaced after three winters. The bottle gasket for the cap is sold separately, and should be replaced after each winter.


Q: Where should I place a Comfort Indicator?

The Comfort Indicator measures temperature and humidity by means of the passage of air through the vent on the reverse side.

Observe the following points for accurate measurement of the temperature and humidity around your baby:

  • When you remove the indicator from the box, let it sit for 1-2 hours before using it.
  • Do not place the unit in the direct path of an air conditioner or close to a heater.
  • The temperature towards the ceiling of a room is different from the temperature closer to the floor. Position the unit as close as possible to the level your baby is on.


Q: When I tried taking my baby’s temperature with the Digital Thermometer for baby, either the display does not change or the temperature seems abnormally low.

When the display does not move from “L,” it indicates that your baby’s temperature is less than 32℃. If this happens, try pushing the switch again, and refit the Digital Thermometer for baby in your baby’s armpit. If the temperature remains abnormally low, the tip of the thermometer may not be positioned correctly in your baby’s armpit. Make sure that the tip of the Digital Thermometer for baby is positioned in the center of your baby’s armpit and the unit is firmly in place.


Q: Can adults use the Ear Thermometer too?

Yes, the Ear Thermometer can be used for anyone, from newborn babies to adults. However, you should use the Ear Thermometer to take your temperature several times when you are feeling well, so you can find your average temperature. Another thing you should remember is that your temperature differs between your right and left ears, so you should decide in advance which ear will be used for measuring your temperature.


Q: No matter how many times I tried taking my baby’s temperature with the Ear Thermometer, the temperature seemed abnormally low. What is wrong?

The Ear Thermometer uses an infrared sensor to measure the amount of infrared radiation produced by the eardrum and the area around it.

  1. When you take a measurement, make sure that your baby’s ear is clean, and that the probe cover is correctly attached. Also be sure to keep your baby still after you insert the Ear Thermometer.
  2. If the Ear Thermometer is not inserted far enough or the sensor is not pointing towards the eardrum, measurements may be low. It might take a bit of trouble, but make a few attempts to get the sensor into the best position for measurement.
  3. If the probe cover is dirty, damaged, or has come loose, you may not obtain correct measurements. If this is the case, replace the probe cover.

*Spare probe covers are sold separately in packs of 20.


Health Care


Q: How should I sterilize the Medicine Feeder and Medicine Feeder Syringe Type?

You can sterilize both of them in boiling water or by steam sterilizing in a microwave. Don’t use chemical sterilizing solutions, because traces can remain in the dropper and become mixed with other medicines.


Q: Has the shape of the hole in the cap of the Sun-baby been changed? The hood rattles when there is no water in the bottle.

The hole in the cap of the current model is oval-shaped. We designed it in consideration of the expansion of the bottle when water is poured into it.


Q: Is it OK to use the Nose and Throat Congestion Resolutive Sheet when I am giving my baby medicines I have received from my pediatrician or bought from a pharmacy?

Yes. It is safe to use the Nose and Throat Congestion Resolutive Sheet while you are administering medications to your baby.


Q: How long will the Sun-baby Hot Water Bottle stay warm?

It should stay warm for about two or three hours. When you first put the hot water in the bottle at night, the surface temperature is around 60℃. By morning when your baby wakes up, the bottle will only be lukewarm, depending also on the temperature of the room in which it is used. To prevent low temperature burns, the Sun-baby should be kept at least 30 cm away from your baby’s body, and we also recommend removing it when the blanket has become warm.


Baby Teeth Care


Q: What is the best way to take care of my child’s baby teeth?

Baby teeth start to appear from around six months. The time they take to appear and the order in which they come differ from baby to baby. To prevent cavities, it’s important to get your child into the habit of brushing early. Our Training Toothbrush set provides a variety of different brushes to help you train your infant in brushing, depending on his age and the number of baby teeth he has.


Q: Can the Training Toothbrush set be sterilized?

The Lesson-1 and Lesson-2 Training Toothbrush can be sterilized in boiling water or a microwave oven, or by using a sterilizing solution. The Lesson-3 Training Toothbrush cannot be sterilized.


Q: What is the concentration of fluoride in the gel toothpaste?

100 ppm.


Q: Can the Battery Operated Toothbrush be sterilized?

No. Wash the brush part thoroughly in running water after each use, and dry it completely. If there is any particularly troublesome dirt on the brush, replace the brush with a new one. If the main unit becomes dirty, soak a cloth in either water or a mild detergent solution, wring it out, and use it to wipe the dirt away. Then wipe the unit again with a dry cloth. Allowing water to get inside the unit may lead to mechanical problems or unforeseen accidents, so check to see that the lid of the battery compartment is tightly closed before you do any cleaning or maintenance.


Q: What is the best way to use the Battery Operated Toothbrush?

The Battery Operated Toothbrush saves time compared to manual brushing, but it will not clean the teeth properly unless it is used correctly.


Q: How long do the batteries in the Battery Operated Toothbrush last?

Assuming that you use the brush for two minutes each time, you should be able to use it approximately 200 times before the batteries run out. The Battery Operated Toothbrush uses AAA alkali batteries. Other types should not be used when you replace the batteries, as they may cause the brush to malfunction (manganese batteries in particular do not meet performance requirements).


Q: What is the useful life of an Electric Polishing Toothbrush?

It depends on the frequency with which you use it, but generally a brush will last for around two years.


Q: How often should I replace the brushes on the Battery Operated Toothbrush?

We recommend changing the brushes every month. If the tips of the bristles become too splayed, the brush may not clean the teeth properly, or may harm your child’s gums or the mucous membranes in his or her mouth.


Q: Can adults use Baby Teeth Wipes too?

Yes. Use them when you are unable to brush your teeth.


Q: My baby is still too young to rinse his mouth, so can I use Infant Tooth Gel?

It would be desirable for your infant to rinse his mouth after you brush his teeth to get him used to it, but this is not possible in the case of small babies. Infant Tooth Gel is made from 100% edible materials, so it is safe if your baby happens to swallow some. Just use a little of the Gel Toothpaste each time until your baby is old enough to rinse his mouth. Our Gel Toothpaste does not contain any abrasives and so it is safe for baby’s teeth. In addition, it does not contain a foaming agent, so you can see the teeth clearly as you brush them. Remember that baby’s teeth are important, so parents should brush them.


Q: My baby bit the rubber tip off the Lesson-2 Training Toothbrush and swallowed some bits of rubber. Is any harm caused?

The tip is manufactured from a material called hydrogenated styrene-isoprene copolymer, which is not harmful in any way. It is safe, and we also use it in the Mag Mag Training Spout, among other products. The tip won’t be digested, and your baby will simply expel it in his faeces.


Q: What is the best way to use the Training Toothbrush set?

When your baby’s first teeth start appearing at about six months, use the Lesson-1 Training Toothbrush to get him used to putting a brush in his mouth. From about the age of one year, you can start using the Lesson-2 Training Toothbrush, and have your child copy the action of brushing to begin practising how to brush his own teeth. From about two years, he can start to brush by himself, using the Lesson-3 Training Toothbrush. While your child is still using the Lesson-1and Lesson-2 Training Toothbrush, you should finish the brushing using the Lesson-3 Training Toothbrush, the Finishing Treatment Toothbrush or the Corner Treatment Toothbrush.


Q: Can I use the Battery Operated Toothbrush to let my child practise brushing his or her teeth?

The Battery Operated Toothbrush is designed to allow you to finish the brushing of your child’s teeth. Your child might have an accident, and so should not use it himself.


Q: When should I use the Battery Operated Toothbrush on my child’s teeth?

You can use it from the first appearance of your child’s baby teeth (around six months, but the age varies from child to child) until about two and a half years of age.


Q: When should I use Baby Teeth Wipes on my child’s teeth?

You can start using them as soon as your child’s baby teeth appear.


Nail & Hair Care


Q: What is the best way to trim my baby’s nails?

A baby’s nails grow surprisingly quickly. You have to ensure that you cut them frequently, because your baby might scratch his or her face if you don’t.

Your baby’s nails are thin and soft, so you should use a special scissors to cut them.

It is best to cut a newborn’s nails while the child is asleep. As your baby grows bigger, you should sit him on your lap facing forward and firmly grasp his hand before carefully proceeding to cut his nails. If your baby is in a bad mood, don’t keep trying to cut his nails; just leave it to another time. Don’t forget to clean up the nail clippings.

  • You can trim the soft, thin nails of your newborn using our Newborn Baby Scissors.
  • PIGEON’s Baby Scissors can be used when your baby is about three months old.
  • Use PIGEON’s Baby Scissors (Lever Type) to trim your baby’s nails when they become stronger, after about nine months of age.


Q: Can you give me some hints about cutting my baby’s hair for the first time?

Your baby’s hair just needs to be trimmed around the ears and neck and at the fringe to be neat and easy to clean. The trick to making the first haircut simple and problem-free is not to try to cut all your baby’s hair at once. If you just take it stage by stage in a relaxed manner, getting ready and cleaning up will be much easier. Decide which part of your infant’s hair you will cut, get a towel ready and proceed. The first time, you might trim only the hair above the ears; next time, you can move on to the hair around the neck. Just remember that it’s best to use scissors with rounded ends.


Q: How are thinning shears used?

Thinning shears are designed to thin the hair. The indentations in the blades prevent you from cutting too much hair, and help produce a natural hairstyle. However, you won’t be able to trim your baby’s hair with thinning shears, so you should use them together with regular scissors.


Q: Do you sell nail files especially for babies?

Unfortunately we do not.



Leave a Reply

   Our Brands
  Search any Product :